If you wish to exchange or return a product that you purchased, you have 14 days from the date of delivery of your order to do so.
If you want to exchange or return a product, you must inform us at our contact details (via email at email@example.com or on our facebook, instagram pages) and, after we contact you, send the product back to us with our guidance.
All of our products undergo quality control before shipping. The product being returned must be in the same condition as it was at the time of delivery, i.e. unused, unwashed, free of any damage or defects, and without any unwanted smells, and must be accompanied by its packaging, tag, and purchase receipt or invoice. Any indication that the product has been used will cancel the possibility of an exchange.
Furthermore, exchanges are not accepted for products with a discount rate of 50% and above.
Product exchanges are exclusively handled through our cooperating courier company, ACS, and shipping costs are charged to you.
The charge for each exchange within Greece is 4.50€ (up to 2 exchanges per order).
The charge for each exchange from Cyprus is 20.00€ (up to 2 exchanges per order).
The charge for exchanges for other European countries is calculated based on the weight of the package and the country of destination, and the cost is charged to you.
Please contact us for more information.
In case of cancellation of your order or refund, we use the same payment method you used when purchasing the product. If you have paid for the order via bank transfer or cash on delivery, the refund will be made to the bank account you have indicated on the return form.
When can the return be rejected?
- The return can be rejected if the product has been damaged, worn, used or washed, the tags have been removed, or the appearance of the products has been altered in general.
- The return can be rejected if it is made more than 14 days after the receipt of the product.
- Refunds are not possible for discounted products.
More information about our policy on changes and returns or the right of withdrawal can be found in the terms of purchase and use of our e-shop.